Legal notice

Legal Notice & Disclaimers

1. Corporate Identity
This website is owned and operated by GoSunHow (referred to as "we," "us," or "our"). For any inquiries, official notices, or customer support regarding our services and products, please contact us via email at sunhowinternationaltradingco@gmail.com.

2. Shipping & Delivery Policy
We offer Free Shipping on all orders over $30.
  • Estimated Delivery Time: Due to our international supply chain and cross-border logistics, please allow 7 to 15 business days for your package to arrive after it has been shipped.
  • Potential Delays: While we make every effort to meet these timeframes, estimated delivery dates are not legally binding guarantees. Delivery times may be affected by factors beyond our control, including but not limited to customs clearance processes, carrier delays, severe weather, or peak shopping seasons.

3. International Imports, Customs, and Taxes (Important Disclaimer)
As a cross-border e-commerce retailer, our products are dispatched directly from our international sourcing fulfillment centers to your delivery address in the United States or the United Kingdom.
  • Customer as Importer of Record: When purchasing from GoSunHow, the customer is considered the "Importer of Record" and must comply with all laws and regulations of the destination country.
  • Customs Duties and VAT/Sales Tax: Prices displayed on our website do not include local import duties, customs fees, or import VAT unless explicitly collected at checkout as required by marketplace laws. Any applicable customs clearance fees, import duties, or local taxes levied by your country’s customs authority upon arrival are the sole responsibility of the recipient/buyer. We recommend checking your local customs policy before placing an order.

4. Order Cancellation and Address Changes
Due to our automated fulfillment partnership with our sourcing network, order processing begins almost immediately after a purchase is confirmed.
  • It is the customer's responsibility to ensure the shipping address provided at checkout is accurate and complete.
  • We cannot guarantee order cancellations or address modifications once an order has entered the processing phase. GoSunHow is not liable for packages lost or misdelivered due to incorrect address information provided by the customer.

5. Limitation of Liability
To the maximum extent permitted by applicable law, GoSunHow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of our website, shipping delays, or the use of products purchased through our store.